Project Manager Position, Knoxville, TN

Reference Number: RG115
Location: Knoxville, Tennessee, United States

Project Manager Position, Knoxville, TN Reports to – SVP, Project Management Are you searching for an organization that has a wealth of growth, tough minded and willing to go the extra mile to be the best? If so, welcome to Royston Group, which brings under one umbrella a group of industry leading brands in the outfitting of retail and laboratory environments and in the production of exterior store signage! Position Purpose: As Project/Account Manager for Sign Resource, you will be responsible for providing the day-to-day communication in handling all phases of our customer’s national identification programs including working closely with the customer corporate contacts in sales and operations. Position requires working with deadlines, strong communication skills, ability to multi-task and proficiency in MS Office programs. Problem solving abilities are crucial and applicants must be able to function in a fast-paced, detailed-oriented environment. The project manager is responsible for promoting and maintaining good customer relations, promoting customer satisfaction and driving the business within their account(s). This position is the primary day-to-day contact and guardian for their assigned account(s), and as such, must take ownership in the overall ability of the company to “delight the customer”. Key job Responsibilities: Managing the timely product shipments and hitting on-time performance goals set by the customer and Sign Resource. Ability to manage a project from survey through quoting the customer, providing product artwork, ordering product, tracking product through the shop and ensuring the invoicing of the customer once product ships. Directs and coordinates activities to ensure project progresses on schedule, within prescribed budget and meeting customer expectations. Forecasting anticipated projects each month. Coordinate with external and internal customers and corporate staff as required in relation to getting product where it needs to go in the agreed upon timeframe. Assists in resolving problems and disputes in quality, schedule and financial issues. Proactively communicating status of the project (and any issues) to the customer. Including, but not limited to status reports. Supports Sign Resource’s safety goals and objectives. On-Time shipments: Drives the product shipments to beat our customers desired completion date. Monitors and expedites meeting or beating customer-driven completion dates - we cannot miss a store opening. Driving full completion of our projects by submitting all documents needed to complete invoicing. Helping drive customer scorecards, with our on-time performance and superior customer service. Will address and resolve customer complaints and concerns, involving appropriate departments, as required, for resolution. Complete special projects as assigned by upper management. Qualifications: The position requires travel as necessary to provide customer satisfaction and develop strong customer relationships. Must possess strong communication and problem-solving skills and have the ability to operate independently Team oriented with strong organizational skills, have the ability to multi task and prioritize projects. Proficiency with PC, Excel, Word and MS Office software. Ability to communicate effectively both orally and written Requires solid interpersonal customer service skills with a proactive approach at handling projects. High energy level and hands-on orientation with a very high level of detail. Must have a proactive approach to managing projects and refining processes. Required Education and Experience: At least 3 years of verifiable project management experience in the signage and/or construction industries PMP Certification preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Salary is commensurate with experience. This position is available now! Submit your resume for thorough consideration. If you meet the criteria above, you will be contacted for a confidential interview. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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