Durable Medical Equipment (DME) Service Line Manager
Reference Number: AH2324
Location: Gillette, Wyoming, United States
Management Recruiters® of the Lowcountry, LLC. Nebo, NC 28761 Telephone: 843-628-5021 tom@mrlowcountry.com Job Title: Durable Medical Equipment (DME) Service Line Manager Position Type: FT Location: Gillette, WY area Job Summary: The Durable Medical Equipment (DME) Service Line Manager is responsible for overseeing the operations, financial performance, compliance, and strategic direction of the DME service line within a healthcare organization. This role ensures the effective delivery of medical equipment to patients, regulatory adherence, customer service excellence, and operational efficiency. The manager collaborates with cross-functional teams, vendors, and healthcare providers to optimize service quality and profitability. Supervises: N/A (As department expands, this position will have direct reports) Duties/ Responsibilities: Oversee daily operations of the DME service line, including equipment procurement, distribution, maintenance, and compliance. Develop and implement policies and procedures to improve efficiency and service quality. Ensure timely and accurate order fulfillment, including patient equipment setup and education. Monitor and optimize inventory levels to prevent shortages or overstocking. Ensure compliance with all federal, state, and local regulations (e.g., CMS, FDA, OSHA, HIPAA). Maintain accreditation standards from organizations such as The Joint Commission (TJC) or the Accreditation Commission for Health Care (ACHC). Conduct regular audits and implement corrective actions for non-compliance issues. Manage the financial performance of the DME service line, including budgeting, revenue cycle management, and cost containment. Monitor key financial metrics (e.g., revenue, expenses, profit margins) and identify areas for improvement. Collaborate with billing and reimbursement teams to ensure accurate claims submission and reimbursement for DME services. Establish and maintain relationships with DME manufacturers, distributors, and service providers. Negotiate contracts and pricing agreements to ensure cost-effective procurement. Monitor vendor performance and resolve supply chain issues efficiently. Ensure exceptional customer service by addressing patient concerns and resolving service-related issues. Develop patient education programs to enhance proper DME usage and compliance. Implement patient satisfaction surveys and feedback mechanisms to drive continuous improvement. Identify opportunities to expand DME services and enhance market share. Develop and execute strategic plans to improve operational efficiency and financial outcomes. Stay updated on industry trends, emerging technologies, and best practices in DME management. Education Bachelor's degree in healthcare administration, business management, or a related field (Master’s preferred). Preferred Certifications/Licenses: Certified Durable Medical Equipment Specialist (CDME) Accredited in Medical Equipment Compliance (AMEC) Certified DME Specialist (CMS) Experience Minimum of 3-5 years of experience in durable medical equipment management or a related healthcare service line. Required Skills/Abilities Strong understanding of banking processes and financial data analysis Working knowledge of national and local tax regulations and compliance reporting Experience in managing payroll, with a focus on streamlining accounting processes Exemplary history of financial project management Physical Requirements Frequent standing, walking, and moving around warehouses, offices, and patient care environments. Occasional bending, kneeling, and/or squatting when inspecting equipment or assisting with logistics. May require lifting and carrying medical equipment and supplies weighing up to 50 lbs. Pushing, pulling, or maneuvering wheeled equipment (e.g., wheelchairs, hospital beds, oxygen tanks). Using computers, tablets, and electronic inventory systems to manage orders and documentation. Handling tools and small components when assembling or inspecting medical equipment. Prolonged use of computers for financial management, compliance tracking, and communication. Data entry, report writing, and reviewing contracts may require sustained attention to detail. May require travel to different healthcare facilities, supplier locations, or patient homes. Driving or commuting between locations, sometimes in unpredictable weather conditions. Working Environment Office and warehouse setting with occasional patient home visits. Frequent interaction with patients, vendors, and healthcare providers. Requires adaptability to shifting priorities and urgent requests. Other Duties Please note this job description does not fully describe or provide a comprehensive list of all duties and responsibilities of the position. Duties and responsibilities, including essential functions, may vary amongst locations and/or individuals holding this job position, and may be added or changed without notice. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer M/F/Vets/Disability.
